• 11 Lube Center locations in Maryland & Pennsylvania
    • 5 Auto Spa locations Frederick, Germantown, Gambrills, Hagerstown & Huntingtown
    • 2 ASE-Certified Auto Repair locations Frederick and Gambrills, MD
     
    Home <     Learning Center   <      Frequently Asked Questions

    Frequently Asked Questions

    Find answers to commonly asked vehicle care, customer service, and Loyalty Club related issues or contact Customer Relations at 301-668-1440 x100.

    Q: How often do I really need to have my oil changed?

    The answer is different for everyone. Oil change frequency varies depending on your specific vehicle and individual driving habits. The Auto Repair recommends oil change service every 3,000 miles, but your owner’s manual provides recommendations on oil change frequency for your specific vehicle based on the manufacturer’s recommendations.

    Q: How do I know if my vehicle needs to be maintained with synthetic oil changes?
    Your owner’s manual will specify which type of oil your vehicle’s manufacturer recommends for the year, make, and model of your vehicle. Several auto manufacturers recommend and/or require the use of synthetic oil in certain models to maintain peak engine performance. Vehicle manufacturers such as BMW, Mercedes-Benz, Cadillac, Volkswagen, Audi, and Chevrolet (Corvette) recommend synthetic for specific makes and models; consult your owner’s manual for details about your vehicle.      
    Q: To maintain my warranty, don't I have to use my dealer for scheduled maintenance and repairs?
    No. You can have your car serviced anywhere to maintain the warranty requirements as outlined in your vehicle’s owner’s manual. Be sure to keep copies of all receipts as a record of services performed. The Auto Repair precisely follows each vehicle manufacturer’s maintenance recommendations.
    Q: What are some warning signs that may mean car trouble?
    1.     Your Check Engine light is on
    2.     Your Battery light is on
    3.     There is a grinding or high pitch squeaking noise coming from your brakes
    4.     Your vehicle’s temperature gauge reads in the hot or red zone
    5.     You see any steam or smoke coming from under the hood
    6.     Your vehicle vibrates severely when applying the brakes at highway speeds
    7.     Your vehicle is sputtering, hesitating, or loses power while driving
    8.     There is any type of fluid leaking from underneath the car
    9.     Your vehicle attempts to or does shut off each time you stop at a light or stop sign
     
    If you experience any of these symptoms we recommend taking your vehicle to the nearest Auto Repair location as soon as possible for evaluation.
    Q: Does the Auto Repair service Hybrid vehicles?
    The Auto Repair can perform most repairs for all hybrid vehicle makes and models. Our technicians are trained to perform maintenance and repairs on hybrid engines, brakes, cooling systems, transmissions, belts, hoses, fuel systems, exhaust and emissions, steering and suspension, wheel alignment and tire services. We do not perform diagnostics or repairs on hybrid vehicle electrical or charging systems or batteries.
    Q: Why rotate your tires and how often?

    Rotating existing tires to new positions evens out wear and maximizes the life of each tire. It helps to distribute wear more evenly because each position wears the tires in different places.   You should rotate your tires about every 6,000 miles or based on your vehicle manufacturer’s specifications.  

    Q: What is a cabin air filter and why change it?
    The cabin air filter cleans air that you and your passengers breathe by filtering out dirt and other contaminants. Replacing your cabin air filter regularly reduces contaminants such as pollen, dust, and odors that enter your vehicle through the vent system and can help reduce allergy symptoms year round. You should change your cabin air filter at least every 12 months or 12,000 miles or based on your vehicle manufacturer’s specifications.
    Q: Doesn't radiator maintenance only matter in the summer?
    The radiator (or cooling system) circulates coolant while you drive to regulate the temperature of your vehicle's engine. Over time the coolant looses effectiveness which can lead to overheating and other consequent damages if not replaced every 24 months. The cooling system is critical to engine performance all year round, not just during hot weather.
    Q: How often should windshield wiper blades be replaced?
    The soft rubber that makes up windshield wipers breaks down over time and loses effectiveness. Worn or damaged windshield wipers can pose a serious safety hazard by reducing visibility. To be safe, wiper blades should be replaced every 6-9 months.
    Q: Where is the closest Auto Repair location?

    Go to the Find a Location box at the top of every page or Locations page to find the location nearest you.

    Q: What are the store hours?
    Each Auto Repair is open Monday - Saturday, but the hours vary depending on location. Visit the Locations page to view the hours at any location.        
    Q: Do you require an appointment?
    Absolutely not. We will fit you in no matter what, and rental cars are always available. If you prefer to schedule an appointment, please contact the Auto Repair location nearest you. To accommodate your busy schedule, a convenient night drop-box is also available.
    Q: What can I expect from my visit to the Auto Repair?
    At the Auto Repair, we care for your car as if it were our own and will do whatever it takes to meet your expectations. With over 20 years of automotive experience, you can trust us for all of your vehicle care needs. We use only the highest quality parts and products and stand behind everything we do with a 100% guarantee. ASE-certified technicians at the Auto Repair service all domestic vehicles (diesel and gas engines), hybrid cars, and most imports including Japanese and European makes.
    Q: What types of vehicles can the Auto Repair service?

    The Auto Repair can service the following vehicle makes

    Acura

    Audi

    BMW

    Buick

    Cadillac

    Chevrolet

    Chrysler

    Corvette
    Dodge

    Ford

    Fiat

    GMC

    Honda

    Hyundai

    Infiniti

    Isuzu

    Kia

    Land Rover

    Lexus

    Lincoln

    Jaguar

    Jeep

    Mazda

    Mercedes-Benz

    Mini Cooper

    Nissan

    Oldsmobile

    Plymouth

    Pontiac

    Porsche

    Saab

    Saturn

    Scion

    Smart Car

    Subaru

    Toyota

    Volkswagen

    Volvo

    And many more specialy makes

    Q: Does the Auto Repair provide state inspection services?
    Yes, each Auto Repair location is a certified Maryland state inspection and emissions repair station.
    Q: What types of payment does the Auto Repair accept?
    All services must be paid for when you come in to pick up your vehicle. We accept all major credit cards, cash and check. 
    Q: Can I purchase gift certificates to the Auto Repair?
    Yes, you can purchase gift cards of any denomination at any location. Visit the Gift Cards page for more information.
    Q: Does the Auto Repair offer Fleet or Commercial vehicle services?
    Yes, please visit our Fleet Services page for more information.

    Q: How can I contact Customer Relations?
    To contact the Customer Relations Department simply fill out the Customer Relations Form, call, or write us at the address below. If your inquiry requires a response, a customer relations representative will contact you within two business days.
     
    WLR Automotive Group Inc.
    1313 Orchard Way
    Frederick, MD 21703
    (301) 668-1440 x106
    Customer Relations Hours M-F 8am-4pm
    Q: How do I find discounts in my local area?

    Visit the Locations page to view stores and discounts available in your neighborhood.

    Q: Do you offer military personnel or senior citizen discounts?
    Yes, we offer a 10% discount every day on all services for all military personnel and senior citizens.
    Q: How can I get a quote for vehicle repairs or services?
    The fastest way to receive an accurate quote based on your vehicle year, make and model is to contact the Auto Repair, Lube Center, or Auto Spa location nearest you. You may also fill out the Customer Relations Form and select price quote as your topic, for this method please allow 24 hours for a response.
    Q: How do I establish a Fleet or Commercial account?
    To learn more about establishing a Fleet or Commercial account, please visit the Fleet Services page. We offer a comprehensive Fleet program that can be customized to include vehicle maintenance, complete repair services, full service car wash, detailing services, or any combination to meet your business needs. Our goal is to keep your vehicles on the road, clean, and keep your employees productive by getting them in and out quickly.
    Q: How do I change or cancel my Unlimited Auto Spa Membership?
    For changes or additions to your Unlimited Membership please call Customer Relations at 301-668-1440 x106. To cancel your membership fill out the Customer Relations Form and select Cancel Unlimited Membership as your topic, be sure to supply the license plate for each Unlimited Membership vehicle in your household. You may also e-mail Customer Relations. Please note that membership fees are auto-charged each month on your original activation date; cancellation requests received after your recharge date will not be processed until the following month. Pro-rated refunds are not available if your membership is cancelled after your recharge date has passed.
    Q: Do I need an appointment for repairs or maintenance at The Auto Repair locations?
    Absolutely not. We will fit you in no matter what and rental cars are always available. If you prefer to schedule an appointment please contact the Auto Repair location nearest you. To accommodate your busy schedule, a convenient night drop-box is also available.
    Q: Do I need an appointment for detailing services at the Auto Spa locations?
    Absolutely not. We will fit you in for detailing services no matter what it takes. If you prefer to schedule an appointment please contact the Auto Spa location nearest you. While-you-wait detailing services are also available; please allow for a 30 minute wait per service.
    Q: How can I obtain a copy of my Lube Center or Auto Repair service records?
    To receive a copy of your Lube Center or Auto Repair service records, fill out the Customer Relations Form and select service history as your topic. We will locate and send your service history records to you within one week.
    Q: How do I know if my vehicle needs to be maintained with synthetic oil changes?
    Your owner’s manual will specify which type of oil your vehicle’s manufacturer recommends for the year, make, and model of your vehicle. Several auto manufacturers recommend and/or require the use of synthetic oil in certain models to maintain peak engine performance. Vehicle manufacturers such as BMW, Mercedes-Benz, Cadillac, Volkswagen, Audi, and Chevrolet (Corvette) recommend synthetic for specific makes and models; consult your owner’s manual for details about your vehicle.       

    Questions about the discontinuation of our Loyalty Club? Call Customer Relations at 301-703-3600