Q: How often do I really need to have my oil changed?
The answer is different for everyone. Oil change frequency varies depending on your specific vehicle and individual driving habits. The Auto Repair recommends oil change service every 3,000 miles, but your owner’s manual provides recommendations on oil change frequency for your specific vehicle based on the manufacturer’s recommendations.
Your owner’s manual will specify which type of oil your vehicle’s manufacturer recommends for the year, make, and model of your vehicle. Several auto manufacturers recommend and/or require the use of synthetic oil in certain models to maintain peak engine performance. Vehicle manufacturers such as BMW, Mercedes-Benz, Cadillac, Volkswagen, Audi, and Chevrolet (Corvette) recommend synthetic for specific makes and models; consult your owner’s manual for details about your vehicle.
No. You can have your car serviced anywhere to maintain the warranty requirements as outlined in your vehicle’s owner’s manual. Be sure to keep copies of all receipts as a record of services performed. The Auto Repair precisely follows each vehicle manufacturer’s maintenance recommendations.
1. Your Check Engine light is on
2. Your Battery light is on
3. There is a grinding or high pitch squeaking noise coming from your brakes
4. Your vehicle’s temperature gauge reads in the hot or red zone
5. You see any steam or smoke coming from under the hood
6. Your vehicle vibrates severely when applying the brakes at highway speeds
7. Your vehicle is sputtering, hesitating, or loses power while driving
8. There is any type of fluid leaking from underneath the car
9. Your vehicle attempts to or does shut off each time you stop at a light or stop sign
If you experience any of these symptoms we recommend taking your vehicle to the nearest
Auto Repair location as soon as possible for evaluation.
The Auto Repair can perform most repairs for all hybrid vehicle makes and models. Our technicians are trained to perform maintenance and repairs on hybrid engines, brakes, cooling systems, transmissions, belts, hoses, fuel systems, exhaust and emissions, steering and suspension, wheel alignment and tire services. We do not perform diagnostics or repairs on hybrid vehicle electrical or charging systems or batteries.
Rotating existing tires to new positions evens out wear and maximizes the life of each tire. It helps to distribute wear more evenly because each position wears the tires in different places. You should rotate your tires about every 6,000 miles or based on your vehicle manufacturer’s specifications.
Q: What is a cabin air filter and why change it?
The cabin air filter cleans air that you and your passengers breathe by filtering out dirt and other contaminants. Replacing your cabin air filter regularly reduces contaminants such as pollen, dust, and odors that enter your vehicle through the vent system and can help reduce allergy symptoms year round. You should change your cabin air filter at least every 12 months or 12,000 miles or based on your vehicle manufacturer’s specifications.
The radiator (or cooling system) circulates coolant while you drive to regulate the temperature of your vehicle's engine. Over time the coolant looses effectiveness which can lead to overheating and other consequent damages if not replaced every 24 months. The
cooling system is critical to engine performance all year round, not just during hot weather.
The soft rubber that makes up windshield wipers breaks down over time and loses effectiveness. Worn or damaged windshield wipers can pose a serious safety hazard by reducing visibility. To be safe, wiper blades should be replaced every 6-9 months.
Q: How do I join the Loyalty Club?
Loyalty Club membership is completely free. The easiest way to join is to visit any Lube Center, Auto Spa or Auto Repair location; they can sign you up on the spot. To register from home, contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the online Customer Service Form.
Yes, e-mail addresses are required for Loyalty Club members. We send out monthly member points summaries and special discounts and offers via e-mail for members only, without your e-mail address we are unable to communicate important information to you.
To view your Loyalty Club points total and rewards eligible for redemption, go to the Current Rewards Offered page at
www.myloyaltyclub.com. Most rewards are redeemable at TLC stores – however a few (such as gift cards) must be redeemed online; these items will be mailed to you. Be sure to review each reward’s complete description and disclaimers for redemption details.
Bring a printed copy of your rewards redemption certificate when you intend to redeem your points as this will be required to process the transaction. Your available rewards may change from time to time so be sure to visit the Rewards Offered page regularly.
Yes, you are required to bring a printed rewards certificate to the store to redeem for free services. Please note if your certificate says NON-NEGOTIABLE in red, it is an invalid certificate and will not be accepted at the store. Certificates can be printed from the member web site at www.myloyaltyclub.com.
For assistance in printing rewards certificates, contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.
No, you only have to present your Loyalty Club card once at any Lube Center, Auto Spa, or Auto Repair location. Once you have activated your membership at each business, your transactions will transfer automatically overnight every time you visit.
Most likely it is because we have spelled your name incorrectly, and customer service will need to correct your account information. When activating your card online, the last name you enter has to match exactly what we have on file or it rejects the registration process due to a perceived security failure. Customer service can easily fix this for you; contact Loyalty Club Member Services at 301-668-1440 x 100 M-F 8am-4pm EST or fill out the Customer Service Form.
Contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the
Customer Service Form. For support until 8pm M-F, call Loyalty Trac Technical Support at 800-608-2080.
800-608-2080.
Contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the
Customer Service Form. For support until 8pm M-F, call Loyalty Trac Technical Support at 800-608-2080.
800-608-2080.
Your Loyalty Club Member web site was optimized for use with Internet Explorer v6.x or later, running on a Windows XP or newer Operating System. Download a free version of Internet Explorer 8 and then follow these instructions to set IE8 as your default browser.
The member site will NOT work using the Mozilla Firefox browser. For Macintosh users, while we do not officially support other browsers at this time, you should find that using Safari 4.x on Mac Operating System X v10.4 or later should work adequately. We apologize for any inconveniences this may have caused for you and plan to increase the number of browsers and operating systems supported in the future; we thank you for your patience in the meantime.
The Mozilla Firefox browser will not be able to access the member site at this time. If Firefox is your default browser please install Internet Explorer 8 for free. Simply open IE8 from the start menu as your browser to access your Loyalty Club account. We apologize for any inconvenience this may cause and plan to increase the number of browsers supported in the future.
For Macintosh users, while we do not officially support other browsers and operating systems at this time, you should find that accessing the site using Safari 4.x on Mac Operating System X v10.4 or later should work adequately. Download Safari 4.0.5 for free. Internet Explorer 5.2 for Macs does not perform well with the site and we do not recommend its use.
Typically this is due to an incompatible web browser issue, especially when trying to use Mozilla Firefox. Make sure you are accessing the member site using Internet Explorer v6 or greater. Contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.
No, not at this time. However, TLC Corporate may, at its discretion, change the point expiration policy at any time. You will be notified of any changes with at least 30 days advance notice.
Yes, you can visit any Lube Center, Auto Spa, or Auto Repair location to earn and/or redeem points. Visit the
Locations page for a list of stores near you. Points at all stores are accrued on one account so you can earn free rewards fast!
It typically takes up to 24 hours for transactions to appear on your Account Activity page. In rare instances it may take up to 72 hours. If you don't see a particular transaction or feel an item is missing or incorrect, contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.
To access our card replacement request form, go to
www.myloyaltyclub.com and click on the Help tab and then Request New Card. Once we receive your request, it will take approximately 2-4 weeks before you receive your replacement card in the mail. Rest assured that all of your points and contact information will remain on your card. If you have visited the store before, we will have your member number on file; otherwise just give your account number to the cashier or ask them to look you up.
If you don't see a particular transaction on your activity statement that you think you should have earned points for, please contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.
No, there is no maximum at this time. If this policy changes, members will be notified with at least 30 days advance notice.
In certain cases, points may be transferred to a family member within your own household (living at the same address) that already has a Loyalty Club Membership. Contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.
At this time, Fleet and Commercial accounts are not eligible to become Loyalty Club members.
The Loyalty Club Terms & Conditions
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TLC Corporate has the right to terminate the Loyalty Club Program at any time.
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TLC Corporate may change the Loyalty Club Program rules, regulations, benefits, conditions of participation, or point levels for awards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. TLC Corporate may withdraw, limit, modify or cancel any award, increase the points required for any award, modify or regulate the transferability of awards or benefits.
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Loyalty Club Program points have no expiration date. However, consistent with the general rules and regulations of the Loyalty Club Program, TLC Corporate reserves the right to change the Loyalty Club Program at any time without notice, including imposition of expiration limits. If no points from any source are posted to a Loyalty Club Program member's account for 13 consecutive months, the account is subject to termination, including forfeiture of all accrued points.
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TLC Corporate reserves the right to make Loyalty Club Program and promotional offers available to members based on service activity, geographic location, program participation, or information supplied by the member.
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All points and subsequent awards must be earned and used according to the rules and guidelines in this Member's Guide.
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TLC Corporate reserves the right to cease mailing of Loyalty Club Program updates and related materials to any Loyalty Club Program member who has not accumulated points for a 180-day period.
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Abuse of the Loyalty Club Program (including failure to follow program policies and procedures, the sale or barter of awards and any misrepresentation of fact relating thereto or other improper conduct, as determined by TLC Corporate in its sole judgment, any untoward or harassing behavior with reference to any TLC Corporate employee or any refusal to honor TLC Corporate employees' instructions) may result in cancellation of the member's account and future disqualification from program participation, forfeiture of all points accrued. TLC Corporate reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs.
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TLC Corporate reserves the right to interpret and apply the policies and procedures communicated in this Member's Guide. All determinations by TLC Corporate shall be final and conclusive in each case. This Member's Guide supersedes all previously issued Member's Guides.
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Please allow 24 to 72 hours for all points credited to your Loyalty Club Program account.
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Except as otherwise explained below, points are not transferable and may not be combined among Loyalty Club Program members, or conveyed by any means to anyone, including through a member's estate, and may not pass to member's successors and assigns. Accrued service points do not constitute property of the member. Accrued service points are not transferable by the member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
Program Enrollment
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The Loyalty Club Program is open to any licensed driver with a mailing address within the USA. All members must complete a Loyalty Club Program enrollment form. Failure to complete form in its entirety will negate membership status.
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Corporations, Fleet Accounts, or other legal entities cannot be enrolled as members.
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Only one person may be enrolled per Loyalty Club Program account. An individual may have only one account and that must be in his/her real (legal) name. Membership will be listed under the participant's full name and middle initial, if provided.
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Membership is non-transferable.
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Retroactive credit will not be given for services performed prior to enrollment.
Earning Service Reward Points
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Loyalty Club points are accrued at a rate of 10 points for each dollar spent at participating TLC Corporate-owned locations.
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Any fraudulent activity in connection with the program will entitle TLC Corporate, in its sole discretion, to terminate an individual membership and void all point credit.
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While TLC Corporate will make every attempt to provide accurate point credit, it is the member's responsibility to retain necessary documents, such as receipts, to be provided for any un-issued credits.
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Member is responsible for presenting membership card to TLC Corporate cashier for receipt of points.
Redeeming Service Reward Program Awards
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All Service Reward Program awards must be redeemed through TLC Corporate. Points and awards have no cash value.
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Award levels are subject to change at any time without notice.
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Member is responsible for paying all applicable taxes for the received award.